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Privacy Policy

Jax Tree Removal, L.L.C.
Last Modified: July 1, 2026

Introduction

This Privacy Policy outlines Jax Tree Removal's ("we", "our" or "the Company") practices with respect to information collected from users who access our website at www.jaxtreeremoval.com ("Site"), or otherwise share personal information with us (collectively: "Users").

Grounds for data collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject. When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information we collect

We collect two types of data and information from Users.

The first type is un-identified and non-identifiable information pertaining to a User, which may be made available or gathered via your use of the Site ("Non-personal Information"). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information may include aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

The second type is Personal Information, which is individually identifiable information — information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information relating to your activity through the Site.
  • Location Information.
  • IP Information.
  • Registration Information: When you contact us or request a quote you may be asked to provide details such as your full name; email or physical address; telephone number; and other information.

How do we receive information about you?

We receive your Personal Information from various sources:

  • When you voluntarily provide us your personal details in order to request a quote or contact us;
  • When you use or access our Site in connection with your use of our services;
  • From third-party providers, services, and public registers (for example, traffic analytics vendors).

How do we use your information?

We do not rent, sell, or share Users' information with third parties except as described in this Privacy Policy. We may use the information for the following:

  • Communicating with you — responding to your service request, providing quotes and estimates, scheduling work, and responding to any customer service issue you may have;
  • Keeping you informed of our services and any updates related to work you have requested;
  • Conducting statistical and analytical purposes intended to improve the Site.

We may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors. We may also share Personal Information with our trusted third-party providers for purposes such as: hosting and operating our Site; providing our services; storing and processing information on our behalf; and performing research, technical diagnostics, or analytics.

We may also disclose information if we have a good-faith belief that disclosure is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our policies, including investigations of potential violations; (iii) investigate, detect, prevent, or take action regarding illegal activities, suspected fraud, or security issues; (iv) establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property, or safety of us, our users, yourself, or any third party; or (vi) collaborate with law enforcement agencies.

User Rights

You may request to:

  • Receive confirmation as to whether Personal Information concerning you is being processed, and access your stored Personal Information together with supplementary information.
  • Request rectification of your Personal Information that is in our control.
  • Request erasure of your Personal Information.
  • Object to the processing of Personal Information by us.
  • Request to restrict processing of your Personal Information by us.

These rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. To exercise any of these rights or receive more information, please contact us at info@jaxtreeremoval.com.

Retention

We will retain your Personal Information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined based on the type of information collected and the purpose for which it is collected, bearing in mind applicable requirements and the need to destroy outdated, unused information at the earliest reasonable time. We may rectify, replenish, or remove incomplete or inaccurate information at any time at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site. A "cookie" is a small piece of information that a website assigns to your device while you are viewing it. Cookies help you navigate between pages efficiently, enable certain features, remember your preferences, and make interaction quicker and easier. They are also used to compile statistical data on your use of our Site.

The Site uses the following types of cookies:

  • 'Session cookies,' stored only temporarily during a browsing session and deleted when the browser is closed;
  • 'Persistent cookies,' read only by the Site, saved for a fixed period, and used to remember you on repeat visits (for example, to store your preferences);
  • 'Third-party cookies,' set by other online services that run content on the page you are viewing, for example third-party analytics companies.

Cookies do not contain information that personally identifies you, but Personal Information we store about you may be linked by us to information stored in and obtained from cookies. You may remove cookies by following your device's instructions; however, if you disable cookies, some features of our Site may not operate properly.

We also use Google Analytics to collect information about your use of the Site, such as how often users access the Site and what pages they visit. We use this information only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit, rather than your name or other identifying information, and we do not combine information collected through Google Analytics with personally identifiable information.

Third-party collection of information

This policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites, different rules may apply to their use or disclosure of that information. We encourage you to read the terms and privacy policy of each third party you choose to disclose information to. This Privacy Policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage.

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain and to prevent unauthorized use, and we require any third party to comply with similar security requirements. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty that we will prevent such access.

Mobile Information & Text Messaging (SMS)

Jax Tree Removal, L.L.C. may collect your mobile phone number when you contact us by phone, in person, or through a form on this website. We use it to communicate with you about your service request, estimate, scheduled work, and account or service notifications — including by SMS text message where you have provided your number for that purpose.

How we obtain your consent to text you. We send text messages only to people who give us their mobile number and ask us to follow up about their service. You may provide your number in three ways: (1) by submitting the quote or contact form on this website, where a notice at the Submit button states that by submitting you agree we may phone, email, or text you about your request; (2) by calling us at (904) 322-7799; or (3) by giving your number to our staff in person. This is an informational and transactional program only — we do not send marketing or promotional text messages.

Notwithstanding anything else in this Privacy Policy, no mobile information (including your mobile phone number and SMS opt-in data) will be sold or shared with any third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except the aggregators and service providers that help us deliver our text messages on our behalf. This exclusion applies to all categories of information described elsewhere in this policy.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at (904) 322-7799 or info@jaxtreeremoval.com.

Text Messaging (SMS) Terms

Program: Jax Tree Removal, L.L.C. text messaging program.

By providing your mobile number to Jax Tree Removal, L.L.C., you agree to receive text messages related to your service request, estimate or quote, appointment scheduling, job status, and account or service notifications. This is an informational/transactional program; we do not send marketing or promotional text messages.

Message frequency varies. Message and data rates may apply.

Text STOP to cancel at any time. Text HELP for help. You can also reach us at (904) 322-7799 or info@jaxtreeremoval.com.

Carriers are not liable for delayed or undelivered messages.

Corporate transaction

We may share information in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). In such an event, the transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

Minors

We understand the importance of protecting children's privacy. The Site is not designed for or directed at children. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us at info@jaxtreeremoval.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise this Privacy Policy; material changes will be effective immediately upon display of the revised Privacy Policy. The last revision will be reflected in the "Last Modified" date. Your continued use of the Site following notification of such amendments constitutes your acknowledgment and consent to those amendments.

How to contact us

If you have any questions about the Site or the information we collect about you and how we use it, you can contact us at:

Jax Tree Removal, L.L.C.
2943 St Johns Bluff Rd S, Jacksonville, FL 32246
Phone: (904) 322-7799
Email: info@jaxtreeremoval.com

Last Modified: July 1, 2026

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